Governance
Safeguarding lead
Safeguarding lead is an operating term in governance focused on protecting people from harm and ensuring incidents are escalated and governed correctly.
Glossary
Charity terms in plain English
Definitions for finance, governance, fundraising, digital and operations terms, with clear practical examples for charity teams.
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Governance
Safeguarding policy
Safeguarding policy is a charity governance term for protecting people from harm and ensuring incidents are escalated and governed correctly.
Operations
Safeguarding referral
In operations, Safeguarding referral refers to an operating term used for protecting people from harm and ensuring incidents are escalated and governed correctly.
Finance
Scenario planning
Scenario planning is a charity finance term for planning and monitoring financial resilience against delivery risk and income volatility.
Governance
Scheme of delegation
Scheme of delegation is a charity governance term for structuring board and committee oversight so decisions are lawful, documented, and accountable.
Digital
Screen reader testing
Screen reader testing is a charity digital term for securing technical compliance, content governance, and robust data hygiene across digital applications.
Digital
Search intent mapping
Search intent mapping is an operating term in digital focused on improving search discoverability through technical hygiene and intent-led content structure.
Finance
Segregation of duties
In finance, Segregation of duties refers to an operating term used for structuring the general ledger, separating duties, and reporting management figures to control financial transactions.
Finance
Sensitivity analysis
Sensitivity analysis is a charity finance term for planning and monitoring financial resilience against delivery risk and income volatility.
Governance
Serious incident report
A serious incident report is a formal notification to the Charity Commission when a significant event causes or risks substantial harm, loss, or reputational damage.
Operations
Service delivery model
Service delivery model is a framework in operations focused on coordinating frontline service delivery so access criteria and handoffs stay consistent.
Operations
Service design checklist
Service design checklist is a charity operations term for coordinating frontline service delivery so access criteria and handoffs stay consistent.
Operations
Service design framework
Service design framework is a charity operations term for coordinating frontline service delivery so access criteria and handoffs stay consistent.
Operations
Service design plan
Service design plan is a charity operations term for coordinating frontline service delivery so access criteria and handoffs stay consistent.
Operations
Service design review
Service design review is an assurance process in operations focused on coordinating frontline service delivery so access criteria and handoffs stay consistent.
Operations
Service design workflow
Service design workflow is a charity operations term for coordinating frontline service delivery so access criteria and handoffs stay consistent.
Operations
Service handoff protocol
In operations, Service handoff protocol refers to an operating term used for coordinating frontline service delivery so access criteria and handoffs stay consistent.
Digital
Service level agreement
In digital, Service level agreement refers to a working agreement used for coordinating frontline service delivery so access criteria and handoffs stay consistent.
Operations
Service level target
Service level target is an operating term in operations focused on coordinating frontline service delivery so access criteria and handoffs stay consistent.
Operations
Service user feedback loop
Service user feedback loop is a charity operations term for coordinating frontline service delivery so access criteria and handoffs stay consistent.
Digital
Single sign-on
Single sign-on is an operating term in digital focused on reducing cyber and operational risk through preventative controls and tested recovery capability.
Digital
Single supporter view
Single supporter view is a charity digital term for configuring marketing automation platforms, backend integration layers, and user tracking scripts to streamline engagement.
Digital
Sitemap index
Sitemap index is an operating term in digital focused on improving search discoverability through technical hygiene and intent-led content structure.
Governance
Social media policy
Social media policy is a policy in governance focused on clarifying oversight, accountability, and regulatory compliance in trustee decision-making.