Operations
Editorial workflow
Editorial workflow is a charity operations term for standardizing day-to-day procedures and content flows to ensure quality, consistency, and repeatability in delivery.
Glossary
Charity terms in plain English
Definitions for finance, governance, fundraising, digital and operations terms, with clear practical examples for charity teams.
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Operations
Eligibility criteria
Eligibility criteria is a charity operations term for coordinating frontline service delivery so access criteria and handoffs stay consistent.
Digital
Email authentication checklist
In digital, Email authentication checklist refers to a checklist used for protecting sender reputation and inbox placement for supporter and donor communications.
Digital
Email authentication framework
In digital, Email authentication framework refers to a framework used for protecting sender reputation and inbox placement for supporter and donor communications.
Digital
Email authentication plan
Email authentication plan is a plan in digital focused on protecting sender reputation and inbox placement for supporter and donor communications.
Digital
Email authentication playbook
In digital, Email authentication playbook refers to a checklist used for protecting sender reputation and inbox placement for supporter and donor communications.
Digital
Email deliverability
Email deliverability is an operating term in digital focused on protecting sender reputation and inbox placement for supporter and donor communications.
Fundraising
Emergency appeal
Emergency appeal is a charity fundraising term for increasing supporter retention and lifetime value through better proposition and stewardship design.
Finance
Endowment funds
Endowment funds is a charity finance term for tracking restricted versus unrestricted funding, allocating overhead costs, and managing non-cash asset valuations.
Governance
Equality diversity and inclusion policy
Equality diversity and inclusion policy is a charity governance term for clarifying oversight, accountability, and regulatory compliance in trustee decision-making.
Digital
Error budget
In digital, Error budget refers to an operating term used for planning and monitoring financial resilience against delivery risk and income volatility.
Operations
Escalation matrix
Escalation matrix is an operating term in operations focused on identifying, logging, and resolving operational risks before they become major service failures.
Finance
Ethical investment policy
Ethical investment policy is a charity finance term for planning and monitoring financial resilience against delivery risk and income volatility.
Fundraising
Event risk register
Event risk register is a charity fundraising term for identifying, logging, and resolving operational risks before they become major service failures.
Finance
Ex gratia payment
Ex gratia payment is a charity finance term for tracking restricted versus unrestricted funding, allocating overhead costs, and managing non-cash asset valuations.
Governance
External audit findings
External audit findings is a charity governance term for conducting external reviews, meeting constitutional duties, and addressing internal audit recommendations to maintain governance oversight.
Governance
Extraordinary general meeting
Extraordinary general meeting is an operating term in governance focused on structuring board and committee oversight so decisions are lawful, documented, and accountable.