Operations
RACI matrix
Formal definition
RACI matrix is an operating term in operations focused on running safe, consistent, and measurable service delivery across teams and locations.
What this actually means for you
For day-to-day delivery, RACI matrix should be documented clearly and applied consistently; translate it into SOP steps, ownership, and review points for day-to-day delivery.
Example: During a planned change window, teams apply RACI matrix as follows: service leads apply it in weekly planning, issue escalation, and quality assurance reviews. They then update team templates, reporting packs, and operating checklists for the next cycle.
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