Operations
Quality assurance plan
Formal definition
Quality assurance plan is a plan in operations focused on standardizing day-to-day procedures and content flows to ensure quality, consistency, and repeatability in delivery.
What this actually means for you
Operations and service-delivery leads should treat Quality assurance plan as an operating standard: document step-by-step responsibilities, perform stage gates, and test workflows before scaling, then review it before delivery changes and risk reviews.
Example: During a planned change window, teams apply Quality assurance plan as follows: the operations manager reviews step-by-step documentation and audits stage gates to update standard checklists. They then update roadmaps, timelines, and accountable action plans for the next cycle.
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