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Author Profile

Connor James

Head of Marketing

Connor leads marketing and storytelling work for charities of every shape and size, from regional service providers to UK-wide campaigners. He writes about the craft of supporter communication - voice, story, calendar, and the everyday decisions that make a brand feel warm.

Latest articles

Restricted vs Unrestricted Funds, Explained Properly - abstract artwork
marketing tip
Marketing,  Digital,  Storytelling

You have 160 characters to explain who you are, who you help, and why a stranger should care. Here is a five-minute exercise to fix yours. for UK charities.

Impact Reports That Funders Actually Read - abstract artwork
marketing tip
Marketing,  Operations

How UK charities can use WhatsApp Business for supporter care, follow-up and community building without breaching consent rules or burning out a small team.

Legacy Giving for Small Charities: Start Honestly, Start Small - abstract artwork
marketing tip
Volunteers,  Marketing,  Culture

Small, specific, frequent gestures beat annual ceremonies. A practical guide to charity volunteer recognition that genuinely makes people feel seen and valued.

The Trustee Onboarding Pack New Trustees Actually Read - abstract artwork
how to
Storytelling,  Marketing,  Digital

A practical guide to planning, shooting and editing charity video with a modern phone, free editing tools and a clear story spine. No production company required.

Mental Health and Wellbeing for Charity Teams - abstract artwork
marketing tip
Marketing,  Fundraising

How UK charities can improve transactional emails for trust and retention: receipt clarity, accessibility, supporter reassurance, and measured next-step prompts.

Sales, leases, transfers or mortgages: what trustees need to know about disposing of charity land (CC28): what charities should do next - abstract artwork
blog
Marketing,  Storytelling,  Digital

TikTok works for some UK charities and quietly damages others. The honest test of whether your charity should invest, and the boundaries to set before you do.

Charity Shop Digital Basics for 2026 - abstract artwork
marketing tip
Marketing,  Fundraising,  Storytelling

The structural choices that let a UK charity Christmas appeal earn well in December without abusing the most engaged supporters who already gave that year.

Environmental Sustainability for Small Charities - abstract artwork
marketing tip
Marketing,  Storytelling,  Fundraising

Most charity thank-you emails read like receipts. Here is the short, human checklist Connor uses to make them feel like a hug instead. Practical guidance with

Salary Benchmarking for Charity Teams in 2026 - abstract artwork
how to
Fundraising,  Marketing

How UK charities can maintain summer fundraising performance with lighter cadence, focused asks, segment-led messaging, and practical team capacity planning.

A Year of Content on One Page  -  abstract artwork
how to
Starting a Charity,  Governance

90-day plan for founding a charity: structure choice, governing document, trustee recruitment, and Charity Commission registration. Weekly milestones.

Launching a Charity Podcast Without an Audio Team - abstract artwork
how to
Marketing,  Fundraising

Practical UK charity guide to SMS fundraising: PECR consent rules, message structure, send cadence, and performance controls that protect donor trust.

Annual Report Design on a Tiny Budget: A Practical Playbook - abstract artwork
crm strategy
Fundraising,  Data & Analytics

Strategy deep-dive for UK charities on balancing regular donor recruitment and retention using LTV, payback, churn analysis, and practical operational changes.

AI for Charities: What to Use, What to Avoid  -  abstract artwork
marketing tip
Marketing,  Fundraising

A practical four-email sequence to wake or release dormant donors, protect sender reputation, and keep consent records clean without resorting to urgency hype.

The Fundraising Regulator Code: The Bits That Trip Charities - abstract artwork
marketing tip
Marketing,  Fundraising

How UK charities can run Ramadan appeals with cultural respect: audience segmentation, authentic language, timing strategy, and clear impact-led storytelling.

Microsoft 365 for Nonprofits: A Setup Checklist That Pays Off - abstract artwork
guide
Storytelling,  Ethics,  Marketing

A practical ethical framework for charity photography: consent, dignity, context, and the small craft choices that separate respectful from extractive imagery.

Charity Insurance Explained: What You Need and What You Do Not - abstract artwork
how to
Fundraising,  Marketing,  Storytelling

The pre-event, mid-event and post-event sequence that turns peer-to-peer sign-ups into completed activities and completed activities into repeat fundraisers.

The Trustee Onboarding Pack New Trustees Actually Read - abstract artwork
marketing tip
Marketing,  Leadership,  Storytelling

The narrow, sensible use of LinkedIn that builds charity reputation, opens funding doors and recruits trustees, without the daily performance most posts demand.