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Author Profile

Connor James

Head of Marketing

Connor leads marketing and storytelling work for charities of every shape and size, from regional service providers to UK-wide campaigners. He writes about the craft of supporter communication - voice, story, calendar, and the everyday decisions that make a brand feel warm.

Latest articles

Restricted vs Unrestricted Funds, Explained Properly - abstract artwork
blog
Storytelling,  Marketing,  Safeguarding

How charities can tell community stories with consent, dignity and accuracy, using practical editorial habits that avoid exploitation and build long-term trust.

Microsoft 365 for Nonprofits: A Setup Checklist That Pays Off - abstract artwork
marketing tip
Marketing,  Fundraising

How UK charities can improve transactional emails for trust and retention: receipt clarity, accessibility, supporter reassurance, and measured next-step prompts.

In-Memory Giving Without the Mawkishness - abstract artwork
how to
Fundraising,  Marketing

How UK charities can maintain summer fundraising performance with lighter cadence, focused asks, segment-led messaging, and practical team capacity planning.

The Charity AGM People Actually Attend - abstract artwork
how to
Marketing,  Fundraising

Practical UK charity guide to SMS fundraising: PECR consent rules, message structure, send cadence, and performance controls that protect donor trust.

Channel Mix for Small Charities, 2026  -  abstract artwork
crm strategy
Fundraising,  Data & Analytics

Strategy deep-dive for UK charities on balancing regular donor recruitment and retention using LTV, payback, churn analysis, and practical operational changes.

Email Deliverability for Charities: SPF, DKIM, DMARC - abstract artwork
marketing tip
Marketing,  Fundraising

A practical four-email sequence to wake or release dormant donors, protect sender reputation, and keep consent records clean without resorting to urgency hype.

Supporter Journeys in Your CRM: The First Three That Earn Their Keep - abstract artwork
marketing tip
Marketing,  Fundraising

How UK charities can run Ramadan appeals with cultural respect: audience segmentation, authentic language, timing strategy, and clear impact-led storytelling.

Trustees and Finance: What You Must Actually Know - abstract artwork
marketing tip
Marketing,  Fundraising

Practical UK charity guide to Lent campaigns: audience framing, ethical storytelling, segment strategy, and simple campaign structures that convert well.